CRM Consulting from SRD Group

CRM Consulting - Customer Engagement Consultants - Practical, Pertinent and Successful !

CRM Consulting from SRD Group Consultants helps you achieve the promise of CRM profits (CRM Consulting or Insulting*) - How?

"Form follows function, and the one practice that illustrates this truism best of all, perhaps, is customer relationship management............... Start with customer strategy, realign your organisation and processes to fit the strategy, and then choose the right CRM technology that's appropriate for your strategy and your processes."

Winning customer loyalty is the key to a winning CRM strategy - Darrell K. Rigby, Frederick Reichheld and Chris Dawson

SRD Group CRM Consultants can help organisations, small or large, on:

• Becoming Customer-Centric or introducing Customer Relationship Management (CRM)
• Customer Engagement Strategies (CE)
• Improving Sales, Marketing, Customer Services and overall organisational efficiency and effectiveness through process improvement and customised training.
• CRM/CE Technology Reviews
• Enhancing their CRM/CE Return on Investment
• Change Management for CRM/CE (or other technology)
• Reviewing their CRM/CE business processes
• Growing GREAT Customer Experiences

SRD Group has a number of core CRM consulting services that help organisations become Customer Centric. We have high profile clients using our CRM Consulting services in Auckland NZ, Sydney Australia and Asia (see CRM case studies). Our CRM consultants help develop your CRM strategy and manage the required cultural change to develop and achieve your Customer Centric goals. We assist you in focusing on the People, Process, Culture, Customer and Strategy side of the equation.

• Customer Centric Consulting
• CRM Project Management (CRM Journey Management)
• Conceptual Training Communication
• CRM Application Management
• CRM Best Practice Training
• Mentoring on CRM utilisation
• People Performance Management
• Facilitation Services

(* article from destinationCRM.com)

Interesting CRM Consulting links

CRM Consulting or Insulting
CRM Consultants at Business.com
Do you really need a CRM Consultant