CRM People Performance Management

Why the need for CRM People Performance Management?

For any initiative that involves people there must be measurement of the requirements and responsibilities of those involved to facilitate the success of the initiative.

For CRM strategy and/or systems to be successful there must be drivers for staff to engage it properly.  There must be a link with their Performance Appraisals.  If not, the use or application of the CRM will be ad-hoc at best and the ROI Greatly reduced.

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What is CRM People Performance Management?

CRM People Performance Management measures staff compliance with regard to knowledge management and CRM system and process guidelines.

These measurements then feed into staff performance appraisals which enhance continuous staff development and system improvement.

Benefits CRM People Performance Management?

• True return on investment realised
• Acceptance promoted and rewarded
• Individuals become the champions not just the manager or project co-ordinator
• Continuous improvement promoted through maximising system use
• Staff performance linked to strategic objectives
• Measurement of staff performance made simple and repeatable
• Individual or team measurement facilitated
• Areas of improvement identified for easy mentoring of staff