Customer Centric Training Programs
CRM Training

Use SRD Group CRM Training /Customer Centric Training Programs to raise your organisations Customer Centric awareness, their ability to grow great customer experiences.

Often, at the conclusion of a Customer Experience Review or Customer Experience Improvement Program there is a need for some form of customer centric training within the organisation. If the required training fits within our area of expertise then we develop and deliver it.  If not, we work with our clients to source the appropriate CRM training through our relationships with other consulting and CRM training companies.

Growing Great Customer Experiences Workshop

The aim of SRD Group’s workshop is to introduce the concepts behind Growing Great Customer Experiences. The idea is for the attendees to understand and explore what makes up a Great Customer Experience then to relate this to their own roles, departments and the organisation. The desired outcome is to stimulate some thinking that will initiate some ideas/plans/actions that may be applied within the organisation to Grow Great Customer Experiences ... more Growing Great Customer Experiences Workshop.

CRM Change Workshop

SRD Group conducts CRM change management workshops and training to ensure that management and staff understand what is required to ensure a succesful CRM strategy and application implementation.