Intrinsic Solution Facilitation Services

Intrinsic Solution Facilitation Services are based on the firm belief that much of the time organisations inherently have the ability to find and build solutions to business problems themselves, what they need is a process to follow to do this. SRD Group’s ‘Intrinsic Solution Facilitation Services Toolbox’ is designed to do just this.

CRM Consulting
Facilitation

What facilitation gets

An often heard view on a consultant is someone who says “Give me you watch and I’ll tell you the time?!” We could take this offense at this statement but we don’t as our facilitation services are less about us 'prescribing solutions for success' and more about facilitating success.

“The value in a company comes from embedding know-how into customer service processes, and holding that know-how and giving the value of that to the people, the customers and the shareholders. “If a company is forced into a position of continually reinventing from the outside, then something is wrong on the inside.” David Murray, the head of the Commonwealth Bank.

Sometimes organisations need consultants who have specific skill sets (e.g. CRM) but it many instances what you need is a well facilitated, well structured process to follow to discover the answers, come up with innovations and produce a plan for moving forward yourselves. This not only aids learning and development within the organisation but provides a great deal more buy-in and responsibility for making things work and achieving the planned outcomes. It utilises the knowledge of the people who know your organisation, its processes, products, services and customers best – your staff. It also enables the identification of potential high flyers within the organisation.

Intrinsic Solution Facilitation Toolbox

The Intrinsic Solution Facilitation Toolbox is a planning, facilitation, and analysis tool that SRD Group Facilitators share with organisations to coach them through a process of using their internal resources (employees) to identify, analyse, plan and implement solutions to many of their business problems. It is a facilitated process in which companies conduct their own consulting using the knowledge and expertise from within the organisation whilst tapping into both internal and external information sources.

Intrinsic Solution Facilitation is an 8 phase business development tool:

Start Up Phase
Planning Phase
Research and Data Gathering Phase
Intrinsic Decision Making Phase
1. Workshop 1
2. Workshop 2
Solution Final Design Phase
Business Case and Gap Analysis Phase
Solution Development Phase
Solution Implementation Phase

We consider the knowledge to be in the organisation, it is our role to utilise our skills and knowledge to encourage participation and contribution and foster creative and innovative thought.

The use of Intrinsic Solution Facilitation:

Most often used for reviewing go to market strategies, creating, merging or developing business units or departments, the Intrinsic Solution Facilitation Toolbox can also be used for product development, sales force re-alignment, IT related projects, organisational change or customer service development.

A change management model has been merged within the development tool to maximize the chances of success, by focusing on key aspects relating to change and the steps the organisation needs to take in order to overcome the resistance to change.

The “thinking and hard work” is done by the organisation itself, with SRD Group Facilitators keeping the project on track, within budget and focused on the objectives set. Through the Intrinsic Solution Facilitation process, employees at the organisation raise their awareness, knowledge and skill, while gradually being aligned with a solution and vision that prepares them for change.

The Intrinsic Solution Facilitation Toolbox can be used over and over again, and can be applied to almost any business development or change that an organisation may face.

FEATURE	BENEFITS
Solutions to real issues/projects are developed from within by staff of the organisation within a structured business planning process.	Increased Buy-in to Solution Learning and skill development of staff done through focusing on real projects relating to their company Knowledge remains in the organisation and does not leave with the consultant Enables the identification of potential high fliers as well as strengths and weaknesses of all participants More of the innovations, solutions and processes put forward are adopted as they were built through internal knowledge rather than external consulting Increases accountability and responsibility for making the solution successful Cost savings through not having an external organisation run through the potentially expensive phases of Discovery and Planning of a solution that may never get the support from the resources required to make it work – The Staff You do not pay to be told about the problems you already know exist but rather get the solutions from the people who best know your organisation, products and customers.
Achieving goals through maintaining status quo, evolutionary and revolutionary options are all considered within a defined framework.	Staff are forced to think outside the square and consider many options not just one particular train of thought.
The business planning process involves gathering and analysis of data from various sources both internally and externally (including customers and competitors).	The organisation is forced to consider data often overlooked Many of the staff involved are exposed to data and analysis that they never considered important before and this increases their skill levels and potential ability to be more effective in the future.
Time efficient	Given that the most of knowledge already exists with the staff (or they are guided on how to get it), there is no time wasted on fully educating external Consultants.

Please contact us for more information.

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