Customer Centric

Fuji Xerox recommends
SRD Group

Fuji Xerox

Fuji Xerox CRM reference of the work done by SRD Group

“We under-estimated the change management that was required on our Fuji Xerox sales improvement program.  SRD Group made us realise what was required and helped build a program for change including communication, role based training, measurement and drivers for continued success and improvement of our program.
 
The total project took about a year, but the end result is a committed management team and a sales force that has been professionally trained in how to maximize the CRM system. There is now a clear understanding by the salespeople and their managers as to what is expected of them and most importantly, a better sense of how the effective use of the system will not only benefit them but also the company as a whole.

I would unhesitatingly recommend the use of the SRD Group in similar situations.”

Neil Burn
CIO Fuji Xerox Australia Pty Ltd.

Read the full Fuji Xerox CRM case study.
CRM Change Management Customer Experience Reviews Customer Experience Development Customer & Market Research Customer Centric Training Programmes CRM Maximization and Revitalization Customer Centric