CUSTOMERCENTRICTIMES
eZines: April 2004 > May 2004 > June 2004
How many GREAT customer experiences have you had when making a purchase or asking for help from a supplier?
How do you feel when someone goes out of their way to make you FEEL important, wanted or better? Like they actually CARE about you …
So…
Why doesn’t your company make every experience a GREAT one for your customers?
SRD Group can provide you with a competitive edge by optimising your customer experiences to grow loyalty. We help you to focus your staff to maximise customer experiences through understanding the emotional drivers of customers whenever they interact with you.
Instead of building processes based on just the physical interaction, SRD Group develops knowledge and skill for your staff to understand and maximise emotional experiences at each touch point.
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QUICKLY tweak your business to improve your Customers’ Experience
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Use Customer Experience as a LOW COST key differentiator
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Be amazed at how EASILY you can create ‘Moments of Magic’
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Develop a Customer Experience Tree that YOU can grow for your company
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Receive a Customer Experience ACTION Plan for you to follow
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Know that an expert is there to SUPPORT you
The SRD Group ‘Growing GREAT Customer Experiences Program’ incorporates initiatives for the boardroom through to the front office and imbeds principles to help with the management of change along with maximising Customer Relationship Management tools.
See how highly The Heritage Hotel Group rated our ‘Growing GREAT Customer Experiences Program’!
Find out more about our ‘Growing GREAT Customer Experiences Program’ or, to discuss how it could help you achieve long term loyalty call Neil Stewart on tel: 09 414 4555 or email .
SRD Group merges TEAMS, TECHNOLOGY and CUSTOMERS
Neil Stewart and the team at SRD Group.
SRD Group Limited
CRM Consultants
Merging TEAMS, TECHNOLOGY AND CUSTOMERS
