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Neil & Jeannie A short note to thank you for the outstanding contribution you have made to the customer survey methodology within Sage MicrOpay. >From the outset, you have both shown a great commitment to understanding our business and have provided valuable input in to the approach taken and the analysis of what the results actually meant. From the original survey to 12 months on, we improved our overall client satisfaction by 15% and a lot of this was as a result of being able to clearly identify areas for improvement. Further, your passion for businesses to deliver great customer experiences and the clarity in which you convey this will no doubt benefit Sage MicrOpay in the future and myself personally. Kind regards David Sexton
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