Unisys Customer Experience Reviews
“Unisys has used SRD Group for the last 3 years to survey the satisfaction of our user community once every quarter. Throughout this time I have found the SRD Group team to be highly responsive to our needs, which more often than not, come with little to no lead time.
The reviews are professionally run and provide extremely useful intelligence on where I need to focus attention as well as the services that our customers are happy with - it's all critical information necessary to continually improve.
Aside from the the research and reviews - Neil and his team have always been available to have a chat about latest thinking in the CRM space and how I can bring to bare other SRD Group services so at the end of the day we are working towards our goal of providing a "great customer experience" every time we talk with our customers.
We are currently engaging with SRD Group on a Customer Experience Improvement Program.
I recommend SRD Group to anyone who cares about what their customers think and who are agile enough to change."
Mike Hornsby
Unisys New Zealand
Unisys CRM and SRD Group
